Cancellation Policy

CANCELLATIONS • Cancellation within 24 hours of your appointment time forfeit 50% of the appointment fee. • Cancellation within 6 hours of your appointment time will forfeit 100% of the original fee. RESCHEDULING • Reschedule within 48 hours of your appointment time will be acceptable and not incur any forfeiture of the original booking fee. FAILURE TO ATTEND/MISSED APPOINTMENTS • Failure to attend an appointment will forfeit the full appointment fee. IF ATTENDING VIA ZOOM OR PHONE CONSULTATION Jenn Robinson will allow 15 minutes for you to join the conversation. If you fail to arrive in this time, the appointment will deemed as missed and you will forfeit the full appointment fee. WHEN WILL A CANCELLATION FEE BE WAIVED? In exceptional circumstances this fee may be waived. If you have been charged a fee you believe is unfair, you can address your appeal to Jenn Robinson by email. You will receive a receive a response within one week. ✉️ email info@towardshighermind.com.au